Reiniciar contraseña de acceso

PLEASE NOTE: Due to the ​security reasons, there will be 24h withdrawal hold placed on your account and all active mobile applications will be deauthorized.

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What best describes your access problem?

If you get the Invalid email or password error, it means that the email or password does not match with the records in our database. A solution to this would be resetting your password.

Please allow up to 5-10 minutes for the email to be delivered. In case nothing arrives to your inbox, please add [email protected] to your address book/trusted contacts and try again. Also, do not forget checking your SPAM/Trash folder.

Still nothing? Then you probably changed your registration email or this email was never used to sign up with us.

If you get the An error was encountered error, it means your previous login session was not ended properly.

Please try the following steps:

  1. Log in from another browser.
  2. Log in from another device (laptop, smartphone, tablet etc).
  3. Log in via another network connection (3G/4G, Wifi).

If you get the Too many incorrect login attempts. IP is blocked for 60 minutes. error, it means you have failed too many login attempts and now must wait one hour before you can try it again.

If you get the Unknown Device/IP-address detected warning, you must verify your computer/smartphone via an emailed verification link. Both the login attempt and the click on the verification link from you email must be performed on the same device and via the same browser. If, for example, you log in from your desktop computer but click on verification link on your smartphone, verification will fail.

Please allow up to 5-10 minutes for the email to be delivered. In case nothing arrives to your inbox, please add [email protected] to your address book/trusted contacts and try again. Also, do not forget checking your SPAM/Trash folder.

Google Authenticator

You must have Google Authenticator installed on your smartphone with Cryptonator 2FA codes in it. Make sure that the time on your smartphone and in your Google Authenticator app is synced with the internet or operator. The 2FA codes are time-dependent. Try entering codes just before they are going to expire or right after they have refreshed.

Telegram

Please make sure that the Cryptonator bot is added to your Telegram contacts and present in the chat list. If not, click here to add it.

SMS

We cannot guarantee seamless sms delivery, since this is always dependent upon the mobile network and your operator`s infrastructure. If you don`t receive verification codes, there might be an issue either on the SMS gate or on the mobile network which normally gets resolved over time. Just try again later.